Step Into the Role of a Business Analyst with Salesforce expertise‍In this phase, you’ll master the critical skills needed to excel as a Business Analyst, with a focus on Salesforce—a leading platform for business solutions. You’ll learn to bridge stakeholder needs with technical capabilities, drive impactful solutions, and enhance business efficiency.
What You’ll Deliver:
- Stakeholder Discovery & Scope Definition: Identify stakeholders, uncover their needs, and define the scope of analysis to ensure alignment with business goals.
- Discovery Planning & Requirement Elicitation: Plan discovery sessions, gather and analyze requirements, and build a clear understanding of stakeholder needs.
- Business & Technical Requirement Writing: Craft and review precise business and technical requirements to guide development and meet stakeholder expectations.
- Business Process Modelling & Flow Mapping: Map workflows and identify opportunities for improvement to optimize operations.
- Wireframe Development: Design wireframes to visualize user interfaces, ensuring they meet both user and stakeholder requirements.
- Agile User Story & Acceptance Criteria Writing: Write user stories and acceptance criteria to ensure development aligns with Agile practices and delivers value.
- Agile & Design Thinking Practices: Collaborate in Agile and Design Thinking environments to co-create innovative, stakeholder-focused solutions.
- Data Model Design: Develop data models with objects, fields, and relationships that support business processes.
- Page Layout Customization: Create intuitive page layouts tailored to enhance user experiences.
- No-Code Business Process Solutions: Use Salesforce tools like Flows and Custom Objects to build effective, no-code solutions.
- Security & Administration: Implement robust security measures and administrative controls to protect data and ensure compliance.
- Generative AI Overview: Gain insight into emerging AI technologies and their applications in business analysis.
How You’ll Learn:
Through practical, hands-on exercises and real-world case studies, you’ll develop the skills to confidently tackle complex business challenges. By integrating Salesforce training with core business analysis practices, this phase sets you up to lead transformative projects in any organisation.
This stage not only makes you job-ready but also positions you as a standout professional equipped to deliver results in today’s tech-driven business world.
Micro-Credentials Included
Earn the following NZQA-recognised Micro-Credential on successful completion of Phase 2 of the Diploma: Â
Certified Business Analyst Micro-credential: Certificate in Digital Technology Product Solutions (Business Analytics Accelerator)
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