Become the strategic problem-solver at the intersection of business and technology.
Learn how to uncover business needs, analyse opportunities, and design no-code solutions that create impact—powered by AI and Salesforce. Develop the core skills of stakeholder engagement, process mapping, requirement analysis, and agile delivery.
- Identify and engage stakeholders to define the scope of business analysis projects
- Plan and conduct discovery activities, elicit requirements, and analyse business needs
- Write and review clear, actionable business and technical requirements
- Model and map business processes to improve efficiency and support transformation
- Develop wireframes and prototypes to visualise user-centric solutions
- Write Agile user stories and acceptance criteria aligned with stakeholder goals
- Apply Agile and Design Thinking principles to co-create effective, user-friendly solutions
- Create and design data models—including objects, fields, and relationships—to support business needs
- Build customised page layouts and user interfaces in Salesforce
- Design no-code automation solutions using Salesforce Flows and Custom Objects
- Implement data security and administrative controls within Salesforce to ensure compliance
- Integrate AI tools to support faster analysis, smarter decision-making, and improved user experiences
- Gain an understanding of generative AI and its impact on the future of business analysis